AMS Reboot
Turning AMS from a cost centre into a performance enabler
Whether you're renegotiating a legacy contract, consolidating multiple support vendors, or Evolving toward a more agile support model, our goal is clear -
"Unlock the inherent cost efficiency within your application maintenance services contract while enhancing performance through an enhanced set of KPI and SLA's
AMS Reboot - Building Blocks
01.
Business Aligned Objectives
Business and Tech informed requirements and scope alignment
04.
GTM and Negotiations
Balanced GTM with two-way DD and parallel incumbent negotiations
02.
Baseline & Benchmark
Obtaining transparency across spend, SLAs and benchmark with market
05.
Contract for Value Delivery
Incentivize value delivery and CX and not just ticket closure
03.
Optimise Support Model
Refine app portfolio and SLAs, help deploy - automation, and CI levers
06.
Transition Assurance
Work with provider to ensure zero disruption and focused early wins
AMS Reboot -Approach
Business Objectives
We engage with business and IT stakeholders to understand recurring issues, inefficiencies, and unmet needs, translating to clear objective and scope document
Baseline & Benchmark
We assess current AMS effectiveness across service quality, cost, and responsiveness using proprietary benchmarks and industry comparators.
Optimise Support Model
We help define the future AMS vision- whether managed services or hybrid models - realign app portfolio, automation, responsibility split, and SLAs & KPIs
GTM and Negotiations
We lead collaborative re-sourcing or renegotiation process to ensure the right partner fit and commercial terms. Facilitating two-way due diligence for knowledge transfer
Contract for Value
Focused not only on reducing price, but also on contracting for value delivery with appropriate terms & conditions which allows for long term sustained operations
Transition Assurance
We support a smooth transition to the new model with a structured co-designed change plan and execution playbook. Ensuring your transition is friction-less
AMS Reboot - Impact
Cost Reductions, Straight to Bottom Line
Savings achieved through contract optimization and realignment
Heightened proactive support and use of Artificial Intelligence (AI)
Reduction in repeat issues and improved end-user CX
Improved SLA to Outcome Linkage
Service performance redefined in terms of business relevance
Support teams support CI and transformation at pace.
Fee linked to driving outcomes and not just meeting SLAs
Reduced Vendor Dependency
Minimising lock-in and building internal capability over time
Documenting of intellectual capital and building internal capability
Automation and AI not just promised but delivered at scale
ValuAssure reboots AMS portfolio and unlock value
Sustainable cost reduction together with improved set of KPIs and SLAs. Reducing 'watermelon effect' - green outside, red inside
Market Tested Experience
Practical experience helping clients reset underperforming AMS support models
Optimal Blend of Insights
Blend of operational insight with commercial acumen to redesign AMS for long-term value
Market Knowledge and Intel
Latest Market Intel of most global System Integrators and Run partners
