Outsource Right
Designing outsourcing models that unlock value—not just reduce cost
Whether you're re-evaluating a legacy ITO/BPO arrangement, preparing to enter the market for new sourcing partners, or
Looking to shift from transactional contracts to strategic partnerships, our objective is to help you outsource with clarity, control, and commercial edge.
"Help you outsource with clarity, control, and commercial edge"
Outsource Right - Building Blocks
01.
Business Aligned Objectives
Business goals and operating model informed objectives
04.
Performance Linked Contracts
Contracts structured for accountability, innovation, and outcomes
02.
Delivery Model Evolution
Aligned path for delivery model evolution based on business needs
05.
Economics & Governance
Transparent economics and governance to maintain control
03.
Sourcing
Strategy
Partner selection based on capability, cultural fit, and cost-to-serve
06.
Transition Blueprint
A transition roadmap that ensures zero disruption and early wins
Outsource Right - Approach
Business Objectives
We engage with business and functional stakeholders to understand current operating model, desired outcomes and define objectives
Delivery Model Evolution
We define the optimal blend of retained vs. outsourced activities, delivery locations, and potential evolution of desired delivery models over time
Sourcing Strategy
We run focused, competitive processes—or targeted sole-sourcing—with an emphasis on capabilities, innovation, and cultural alignment
Performance Contracts
Focused not only on leveraging the shrinking labour arbitrage opportunity, but also on contracting for value delivery linked to performance
Economics & Governance
We ensure that there is clear transparency within the commercial construct allowing for win-win for both parties in a commercially growing relationship
Transition Blueprint
Co-creating a transition blueprint for a smooth transition to the new model with a structured co-designed change plan and execution playbook
Outsource Right - Impact
Cost Efficiency with Business Alignment
15-30% gains through scope, structure and rate optimisation
Business alignment accounting for evolving demand, not static SLAs
Move from tactical contracting to enabling business agility
Improved Vendor Accountability
Commercial models that reward performance and penalise failure
Accountability through Metrics that Matter and CX
Innovation and CI delivered as promised through AI
De-risked Transitions and Evolution
Transition pathway defined for outsourcing & delivery model
Evolution of delivery model envisioned from mid-long term
Operation assurance and oversight during transition
ValuAssure ensures outsourcing is future proof
Helping clients turn outsourcing into a competitive advantage—not just a cost line
Market Tested Experience
Practical experience helping clients envision the holistic outsourcing model and transition successfully
Optimal Blend of Insights
Blend of operational insight with commercial acumen to outsource sustainably for long-term value capture
Market Knowledge and Intel
Latest Market Intel of most global System Integrators and Run partners
